Delivery
Your orders on https://www.hannecebestudio.com/ will be delivered to the cargo company to be sent to you within 3 working days after order confirmation to your registered delivery address.
Do not forget to check your delivery address to avoid any mistakes.
Return
You can return the products in your order within 2 days following the day they reach you, provided that they have not been used and the packaging has not been damaged. In order to carry out the return process, write the reason for the return and together with the invoice.
You can send it to “hannecebestudio – Istanbul/ Turkey” address free of charge from xxxx Cargo points.
Except for Yurtiçi Kargo companies, the return is not accepted if the product box is taped without being placed in the cargo bag or sent with the buyer’s payment by different cargo companies.
In the product you have purchased; You can return the product provided that it has not lost its resaleability and has not been used.
In cases where any opening, deterioration, breakage, destruction, tearing, use and similar situations are detected in the product and its packaging that you have purchased, and if the product cannot be returned as it was when it was delivered to the customer, the product will not be returned and the price will not be refunded.
After checking the compliance of the returned products with the return conditions, refunds for accepted return requests are sent to the bank within 10 working days at the latest from the date of receipt of the cargo.
Your refund will be made to your credit card by your bank. Your bank may reflect the refund on your credit card account on the same day. This process completely depends on your bank. In this situation you need to call the credit-card services of your bank.
Open and check the packages that you think were damaged during shipment in front of the cargo company representative from whom you received them. If there is any damage to the product, do not take delivery of the product by keeping a record with the cargo company. Do not forget that you have accepted that the cargo company has fully fulfilled its duty after the product is received.
Return Address: IKSV Nejat Eczacibasi Building, Sadi Konuralp Street No:5/2 Beyoglu / İstanbul